Return & Exchange Policy

Return & Refund Policy

Welcome to Aipower. We pride ourselves on our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 45 Day Returns Guarantee. Buy with confidence and enjoy a great shopping experience with Aipower! Please make sure to contact us by email (info@myaipower.com) at first.

45 Day Returns Guarantee

1.Return & Exchange Conditions

    Items returned without authorization will not be accepted.

    Items must be returned within 45 days after you receive them.

    All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    When returning or exchanging items, customers must use a shipping method providing tracking information.

    2.Non-returnable items:

      Damage/Lost caused by customers are non-refundable.

      3.General Return Process

        Initiate a return: Please email us at info@myaipower.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3-6 business days.

        Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.

        Refund or exchange: when we receive your return/exchange, we will inspect the item in 1-3 working days and then provide a replacement for an exchange or issue a refund.

        4.Return Charge

          If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;

          If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

          No restocking fee to be charged to the consumers for the return of a product.

          5.Refunds

            Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment.

            • PayPal refunds may take up to 48 hours to process and appear in your account.
            • Credit card refunds will take between 1-3 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

            If you do not receive a refund within the above time period, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at info@myaipower.com.

            Please Note: we do not refund our original shipping cost.

            12 Months Repair & Replacement Warranty

            Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair.

            Any free repair needs to be confirmed with the manufacturer via customer service at info@myaipower.com.

            Warranty Exemptions and Notes

            1. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.
            2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
            3. The customer voids the warranty if they:
              • Flash the firmware of a device or root a device
              • Open the body in an attempt to fix the device
              • Modify, remove, customize, or swap parts of the product
              • Use the device in a way that it is not originally intended for
              • Continue to use the item once a fault occurs and causes more damage
            4. All returns must first be authorized by Aipower's Support Team prior to return. Please kindly contact us before return items. For incomplete warranty requests, Aipower reserves the right to refuse any compensation. If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty package, then again Aipower reserves the right to refuse any compensation.
            5. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Aipower will offer an alternative solution.
            6. For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.

            Order Cancellations

            We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.

            Orders can't be canceled once the parcel is shipped out.

            Email: info@myaipower.com

            Tel: +86 18169003073

            Address: 1A051, Building 2, Packaging Logistics Area, Huanan Ave. No.1, Pinghu, Longgang Dist., Shenzhen, CHINA (Note: This address is not the return address)